Cart

No products

Shipping Rs 0
Tax Rs 0 Total Rs 0

Check out

04030-911011

 

"No Questions Asked Return Policy!"

 

Exchange Policy


How does Dezains exchange policy work?

 

We do have a very rigorous quality control department but a sometimes a few hitches do go unnoticed. We assure you that this rarely happens! Although, if you find fault in your product (T-shirts torn, color faded, etc) or are broken (Mugs/ Crystals/ Glasses), simply drop a mail at contact@dezains.com with the photographs of the product and your replacement will be delivered within 7 working days.

 

Who will bear the shipping charges in case my product is faulty/broken?

 

In such cases, Dezains will bear the cost of shipping!

 

How do I return the product?


Dezains will get the product picked up from your end or will simply deliver a new one with no questions asked!

 


Order Cancellation Policy

 

What if I wish to cancel my order once placed?

 

As these are personalized products, you can cancel your order if it has not been sent for processing. You will get an E-mail once the order has been sent for processing. Please refer the product wise detailed cancellation policy. In case you want to cancel the order before it has been sent for production, just drop a mail to contact@dezains.com and the amount will be returned to you in form of a credit note which can be used in future shopping with dezains.com

  

Caricature Products

(Caricature based frames, magnets, mugs, canvas, poster, clock, digital copy etc)


Caricature products cannot be cancelled once placed. We do send you the soft copy of the caricature for your approval. If you are not satisfied with the caricature – we provide you free revisions for the same.

 

What if the caricature doesn't satisfactorily resemble the person?

 

The artists at dezains.com are skilled professionals, and they have been drawing caricature for years. The caricature will resemble (facial expressions, pose etc) with the photo that you provide while ordering for making the caricature. You may suggest that you feel are necessary for better resemblance of the caricature. However, please note that this is a caricature and not a portrait and hence it cannot be 100% similar to the photo. Normally a resemblance of 80-85% is expected.



What if the caricature doesn't resemble satisfactorily, even after revisions and I want to cancel the order?

 

If in case you are not satisfied with the caricature, you can always cancel the order. However a minimum of Rs.600 per caricature will be charged to partly cover the cost of the caricature. [In case of caricature poster – there will be additional deduction of Rs.500 for the poster designing] Rest of the amount will be returned to you in form of a credit note which can be used in future shopping with dezains.com

 

Photo Products / Engraving Products

(Photo based Photo frames, magnets, mugs, canvas, puzzles, crystals, clocks, glass engraving products etc)

 

If the artwork is not sent for further processing (which is generally done within 24 hours once the order is placed) – you can send a mail to contact@dezains.com asking for cancellation of your order and the amount will be returned to you in form of a credit note which can be used in future shopping with dezains.com

 

 

Oil Painting/Pencil Sketch

 

What if the caricature doesn't satisfactorily resemble the person?

 

The artists at dezains.com are skilled professionals, and they have been drawing portraits for years. The portrait will resemble (facial expressions, pose etc) with the photo that you provide while ordering for making the sketch. You may suggest that you feel are necessary for better resemblance of the caricature.

What if the artwork doesn't resemble satisfactorily, even after revisions and I want to cancel the order?

 

If in case you are not satisfied with the artwork, you can always cancel the order. However a minimum of Rs.1500 per person in the sketch will be charged to partly cover the cost of the artist fees. Rest of the amount will be returned to you in form of a credit note which can be used in future shopping with dezains.com

 

Note:

1. If there are any products for which detailed cancellation policy is not mentioned here, dezains.com reserves the rights to inform the policy later to the customer.

2. dezains.com reserves the right to change the exchange/return policy in future without prior notice.